Property policies
Check-in
Check-in: From 03:00 pm To 12:00 am
In case of late Check-in please contact Almosafer or the property directly to avoid cancellation
Check-out: Until 12:00 pm
Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in Special Instructions
This property offers transfers from the train station. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 6 AM - midnight. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. This property will be closed for maintenance from noon on March 10 to 3 PM on March 13; from noon on March 24 to 3 PM on March 27; from noon on April 15 to 3 PM on April 17; from noon on April 21 to 3 PM on April 24, 2026. A scheduled power outage will take place from midnight on October 9 until early morning on October 10, and from midnight on November 10 until early morning on November 11, 2025. Reservations are required for dinner at all onsite restaurants and must be made at 6 PM the day prior.
Important information
You need to know
- Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 12 years old and younger are not permitted at this property.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Fees and extras
Mandatory fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.
We have included all charges provided to us by the property.
Optional fees
- Fee for cooked-to-order breakfast: approximately JPY 4840 per person
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General description
Perched above the scenic landscapes of Toyako, The Windsor Hotel Toya, Vignette Collection by IHG in Toyako offers a refined retreat inspired by nature and modern elegance. This golf hotel provides sweeping views of Lake Toya and the surrounding Shikotsu-Toya National Park, both less than 10 km away. The property features 300 thoughtfully designed rooms, with some accommodations offering lake or ocean views. Architectural details reflect a harmonious blend of Western sophistication and Japanese aesthetics. On-site amenities include a health club, spa, golf course, library, and multiple dining options. Guests can also enjoy access to a beauty salon, souvenir shops, and event facilities including a ballroom and conference rooms. With Toyako Onsen and Usuzanfunka Memorial Park within a short drive, the hotel serves as a tranquil base for leisure and cultural exploration. See pictures of The Windsor Hotel Toya, Vignette Collection by IHG to experience its serene charm firsthand.
Location
With a stay at The Windsor Hotel Toya, Vignette Collection by IHG in Toyako, you'll be within a 15-minute drive of Lake Toya and Shikotsu-Toya National Park. This golf hotel is 18.9 mi (30.4 km) from Rusutsu Resort and 29 mi (46.7 km) from Niseko Mountain Resort Grand Hirafu.
Dining
For lunch or dinner, stop by Gilligans Island, a restaurant that specializes in French cuisine. You can also grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Amenities
Pamper yourself with a visit to the spa, which offers facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as hot springs and ski-in/ski-out access. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business, and other amenities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Event facilities at this hotel consist of conference space and a meeting room. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Renovations
This property is closed from March 10 2026 to March 13 2026 (dates subject to change). The property will be renovating from April 1 2026 to April 1 2026 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimize noise and disturbance.