Terms and Conditions
As we care about your rights, kindly review these terms and conditions carefully before using the website.
The www.almosafer.com website (henceforth referred to as Almosafer or ‘the website’ or ‘the company’ in all policies, T&Cs and FAQs), including the mobile site, smartphone applications for iOS, Android and Windows is a subsidiary of Seera Group, incorporated in Riyadh, Saudi Arabia.
By accessing and using the website and app, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the "Agreement"). You represent and warrant that you possess the legal right and ability to enter into this Agreement and to use the website and app in accordance with all terms and conditions herein.
Almosafer tries to ensure that the information contained on the website is as accurate as possible. However, inaccuracies may arise from time to time. The website and/or any of its sister companies accept no responsibility for any errors in the information contained on the Almosafer website.
The website contains information about the products and services Almosafer and/or any third party is offering. This information and all other material on the website are provided in good faith. By using the website you agree and acknowledge that the website may update, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the website at any time without advance notice. Changed terms and conditions will become effective once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through the website. You should read these terms and conditions every time you visit the website to ensure that you are aware of all the relevant terms and conditions. Accordingly, your continued access and use of the website after any change is deemed to be your acceptance of the modified terms and conditions.
While the website uses all reasonable endeavours to make the website and associated services available, the website cannot guarantee that they will operate continuously or without interruption.
The website makes no representations or warranties, either expressed or implied, with respect to the website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.
Your access to and use of software and other materials on, or through the website is solely at your own risk. The website makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.
Subject to applicable law, under no circumstance is Almosafer and/or its Licensors and/or Suppliers and/or its Service Providers responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages. This includes any information, products or services obtained through or any contract entered into via the website, but excludes carriage by air performed by airlines in respect of any ticket obtained using the booking engine provided on the website, which is subject to the conditions of carriage and applicable international conventions.
When using the website you declare and agree:
- To use it solely to determine the availability of products and services offered on the website and to assist you to make legitimate reservations or transact business with us. You agree to use the website only for personal, non-commercial use.
- To use the website services to make only legitimate reservations.
- You are at least 18 years of age and you possess the legal authority to create a binding legal obligation.
- Not to make any false reservation or any reservation in anticipation of demand. The website may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.
- Not to deface, alter or interfere with the front end "look and feel" of the website or the underlying software code.
- Not to take any action that may impose an unreasonable or disproportionately large load on the website or related infrastructure.
- To all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of prices, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the website are your sole responsibility.
- Not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the website, nor to upload any material that contains any computer viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any software or equipment.
- Not to post, distribute or otherwise upload any defamatory, libellous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.
- Not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individual privacy rights.
- Not to obtain or attempt to obtain unauthorised access to the website or any private or member account areas on the website, nor to impersonate any person or misrepresent your affiliation with another person.
- Not do, cause or permit anything to be done that may infringe damage or interfere with any intellectual property rights of nor any of our associated companies or third parties.
- Also, not to do anything that is otherwise unlawful or which may create any liability on the part of the website.
- Violate this Agreement or any applicable legislation in any other manner.
- Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents thereof as may be required by law.
- Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another computer.
- Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded.
- Falsify the origin or source of software or other material contained in a file that is uploaded.
- Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.
- Use this website or its contents for any commercial purpose;
- Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
- Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
- Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- Deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
- ‘Frame’, ‘mirror’ or otherwise incorporate any part of this website into any other website without our prior written authorisation.
- Not to host, display, upload, modify, publish, transmit, update or share the following:
- Information belonging to another person for which the user does not have any right.
- Information that is hateful, grossly harmful including harmful to minors, paedophilia, invasive of others’ privacy, racially, ethnically objectionable, disparaging, encouraging money laundering or gambling.
- Information that infringes any Patent, Trademark, Copyright or other Proprietary rights.
- Information that deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
- Information that threatens the unity, integrity, defence, security or sovereignty of the countries we operate in, friendly relations with foreign states or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or insults any other nation.
- Information that impersonates another person.
If the website considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the website, Almosafer reserves the right to:
- Warn you that you have breached these terms and conditions, and ask you to stop such conduct;
- Delete any material or content which you may have posted without notice to you;
- Take measures (including terminating, suspending or restricting your access) to, and preventing you from using the website;
- Cancel any bookings and/or reservations that you may have with Almosafer without reference to you;
- Report your activities to an internet service provider or relevant authorities;
- Take legal action against you.
All content of the Almosafer website is subject to copyright.
The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website.
The website, sister companies’ names, and any other product or trade names of Almosafer referenced to the website are our trademarks and/or registered trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.
By using Almosafer mobile apps to access the Almosafer and/or any other sister Company Services (the "Mobile Service"), you accept and agree to be bound by the terms and conditions of the Almosafer website, herein this section, in addition to the rest of these Terms of Service. Your continued use of the Mobile Service is conditioned upon your compliance with these Mobile Terms.
- We accept all major credit cards and debit cards. You can make bookings on the website for passengers other than yourself.
- We accept credit cards issued across various geographies. However, we may keep certain credit cards issued by certain countries blocked on our website / mobile apps during the booking process.
- We accept debit cards that have been unlocked by the respective issuing banks to be used on e-commerce websites. In case your debit card does not work on the site / app kindly contact your issuing bank to get it activated. Banks may replace your old debit card with a new one that allows you to transact on e-commerce websites.
- Your credit card / debit card will be debited when you click on the confirm button. The tickets shall be delivered to you to your registered email address once the payment has been confirmed by our payment gateway.
- Disclaimer: Almosafer accepts no liability or responsibility and will not be liable or responsible for any loss, damage, misuse or unauthorised access occurring in connection with the provision of credit / debit card data. Almosafer will not be responsible or liable for any action or decision made by you in reliance on the information with regard to credit / debit card usage on this website even if Almosafer has been advised of the possibility of these damages.
We will make every effort to maintain confidentiality when securing an online or mobile payment. This covers the security of your credit card details and other personal information. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.
If your booking or account shows signs of fraud, abuse, or suspicious activity, the website may cancel any travel or service reservations associated with your name, email address, or account, and close any associated Almosafer accounts. If you have conducted any fraudulent activity, the website reserves the right to take any necessary Criminal and/or Civil legal action and you may be liable for monetary losses to the website, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Almosafer Customer Care.
The website reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Almosafer’s systems, as well as its clients’ interests, are and remain, well-protected. Towards this end, Almosafer may take various steps to verify and confirm the authenticity, enforceability and validity of bookings placed by you.
If Almosafer, in its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be authentic, enforceable or valid, then Almosafer may cancel the said bookings at any time before the scheduled time of departure of the relevant flight or before the expected date of visit to any property booked through Almosafer.
The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned.
The carriage of passengers and their baggage may also be subject to the applicable Warsaw Convention 1929 or the Montreal Convention 1999, and other applicable legislation which may limit or stipulate the carrier's liability in certain circumstances.
Please click here to view our Flight Booking Policy.
Please click here to view our Hotel Booking Policy.
As a condition of use of the Almosafer website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.
In no event will the website be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will the website or any of its contractors, directors, employees, agents, third-party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the site (including any and all materials) or any reference sites, or (iv) any other interactions with the website, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or Two hundred Riyal (SAR 200), whichever is less.
The failure of the website to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Almosafer.
The website may contain links and pointers to internet sites maintained by third parties. The website does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us.
You assume sole responsibility for use of third-party links and pointers.
If you are dissatisfied with any aspect of the website or if you have any grievances about any of the services provided by the website please contact us.
How to reach almosafer:
Your use of the website and the terms and conditions is subject to the laws of the Kingdom of Saudi Arabia and you agree to submit to the exclusive jurisdiction of the courts of Saudi Arabia. Nevertheless, the website reserves the right to bring proceedings to the courts of the country of your location.
Almosafer may provide you with notices and communications by email, regular mail or postings on the site or by any other reasonable means. Except as otherwise set forth herein, notice to the website must be sent by courier or registered mail to the website’s registered office at Takhasussi Street, Riyadh, KSA.
You can book for a limited number of travellers per transaction on the website. As we have a wide range of offerings, each offering may limit the maximum number. Infant-only bookings cannot be made online and unaccompanied minor bookings also need to be made via our call centre or our offices.
All reservations, including modifications and cancellations are subject to the Terms and Conditions, Customer Care Policy and General Conditions of Carriage.
Some destinations booked through the Almosafer website might require a visa. Obtaining such visas is the responsibility of the traveller. You must also have a valid passport with an expiry date that's accepted in all the countries you're planning to visit. More information on passport and visa requirements is available at the embassy of the destination you're travelling to.
The displayed fares may not include individual charges such as departure taxes, airport taxes, and passenger service charges. These charges are imposed by the airport or the aeronautical authorities of the countries you are visiting. You will be required to pay them directly to the charging authorities. These shall be communicated at the time of booking.
You are also advised to check with your doctor whether you are required to undergo immunisation prior to entry or stopover in the countries to and through which you will be travelling. Some countries require that you have adequate travel insurance. It is your responsibility to ascertain these requirements and to fulfill such requirements.
Providing you with access to view and book different kinds of temporary accommodations such as hotels, hotel apartments, villas, B&Bs, and hostels, Almosafer (will be referred to as Almosafer or ‘the website’ or ‘the company’ in future references) can be accessed through the mobile site, smartphone applications for iOS, Android and Windows.
If you decide to make a reservation through Almosafer, you are agreeing to the price stated as well as the terms and conditions mentioned on the website. Once the reservation is confirmed by the accommodation you have chosen, a confirmation email that includes the voucher (for prepaid accommodations) will be sent from Almosafer to the email used to make the booking. Almosafer reserves the right to reject bookings as set out in the ‘Right to cancel’ section below.
Information provided by Almosafer is sourced from numerous suppliers and accommodations. While Almosafer will take the utmost care to ensure that the most up-to-date information is displayed, we cannot guarantee that it will always be accurate and complete, as prices and other factors are subject to change and availability.
Prices displayed typically include service fees and taxes. The price breakdown is also displayed on the payment page of the booking. Some accommodations may have additional charges that have to be paid directly at the property - such as city tax, tourism fee, security deposit, resort fee, etc. - and these are not included in the total booking amount. In some cases, these will be mentioned on the accommodation details page under “Mandatory fees”.
The accommodation classification is based on the country's local standards. These standards can differ from one country to another. Sometimes, this classification is used as a general guide instead of an official rating. Customers need to understand that standards can vary between accommodations of the same class in different countries, as well as within the same country. They should also be aware that in some cases, the classification may be based on self-assessment by the accommodations. As a consequence, Almosafer does not guarantee the accuracy of accommodation classification and, to the maximum extent permitted by applicable law, does not accept any liability in relation to the classification displayed on the website.
Almosafer reserves the right not to accept customers or bookings (or to cancel confirmed bookings in extreme cases) at its own discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or a booking include, but are not limited to:
- Breach of Almosafer’s terms and conditions
- Accommodation closure
- Incorrect rate
- Force majeure events
- Trade or economic sanctions
- Embargoes, legal restrictions
- Fraud or theft
- Suspected criminal activity
- Submission of misleading or erroneous information
- Credit card problems
- Inappropriate behaviour
- Threats or insults
If a booking is rejected or cancelled by Almosafer and a payment has already been made, the total booking value will be refunded.
We also reserve the right to bar (or “blacklist”) users from Almosafer’s website and app, on a temporary or permanent basis, with no prior notice. Any such blacklisted users must not attempt to use the website and app under any other name or through any other user.
Almosafer might also be forced to reject or cancel bookings due to 'obvious errors'. An obvious error is a mistake found on the website or app related to the booking prices that a customer might not consider being 'obvious'. Almosafer is entitled to reject or cancel any booking where this error is applicable with no prior notice. In such cases, the amount charged will be reimbursed.
Please be aware that all the prices mentioned on website and app are based on the dates and number of guests requested (unless indicated otherwise). Almosafer will typically display the rate inclusive of tax recovery and service charges (see below for more details) on the website and app, and display these additional tax recovery and service charges during the booking path.
The final amount a customer is requested to pay will be stated clearly before finalising the booking. A detailed view of the payment will be shown before the booking is confirmed. Please verify every step of your reservation on the booking form.
What is included in the rate is displayed on the website and app (under the room selection section or prior to the final booking confirmation) and/or in the confirmation email/voucher.
The standard accommodation room reservations include single, double or triple occupancy. Extra beds will usually come with extra charges unless stated otherwise. Please be sure to notify the accommodation in advance if there are additional guests because the accommodation reserves the right to reject last-minute guests.
Insurance of any kind is not included in the rates.
Certain accommodations may charge an additional yet mandatory “resort fee” or occupancy tax (when applicable) for using certain services. This resort fee is collected directly from the guest and typically will not be included in the price offered on the website and app. However, it'll be mentioned in the provided accommodation description.
Taxability, the appropriate tax rate and the type of applicable taxes vary greatly by location and can change without prior notice.
The accommodation might also directly charge you on factors that include electricity, baggage handling, newspapers delivery, tourism and housekeeping. These charges are not controlled by Almosafer and are usually applied in certain markets such as the USA. However, optional fees that include minibar charges, parking, room service, movie rentals, the internet, food, beverages, and phone usage are almost never applied.
During certain high season periods, certain accommodations may make it mandatory for guests to purchase tickets for a gala dinner or event being hosted at the accommodation (e.g. for New Year, Christmas, Chinese New Year, etc.). Such charges might not be included in the room rates and will need to be paid directly at the property. In some cases, it may be listed under ‘Mandatory fees’ on the accommodation details page.
For certain accommodations, a transportation or transfer fee will be added to the room rate at the request of the accommodation, or if you request any transportation services. This is common for island destinations such as the Maldives, where you need transportation to reach the accommodation. Please note that Almosafer does not organise any transportation service at the moment. This is always organised and offered by or on behalf of the accommodation, which is responsible for such transportation services. Almosafer does not assume any liability for the quality, safety, frequency or service levels of such transportation services.
For more information regarding whether or not a service is included, get in touch with our support team at email@example.com or the accommodation directly.
To offer more choice and better flexibility for your convenience, you might find that some rooms may have different options of when the payment for the booking is made, whether it is immediately or at a later date (‘Pay Later’). Room options that can be paid for later will mention the following: ‘Pay later option available’. In this case, you’ll have the option to either pay later or right away. The ‘Pay later’ option is available on both the Almosafer website and app.
If you choose to pay immediately, the total amount of the booking will be deducted at the time of the booking in the currency the website offers (See the Currency Conversion section below for more info). Please note that your card must be valid and have sufficient funds in order to complete the booking. Some Almosafer vouchers are not valid for ‘Pay Later’ bookings and can only be redeemed with bookings that are paid for immediately.
Upon completion of your booking for a ‘Pay Later’ hotel, your booking is secured with the hotel. In order to confirm your booking, you must complete full payment of the booking amount before the due date specified on your confirmation email and on the booking page. Payments can be processed via the link in your email, on web, through the app or directly through our call centre via credit card, debit card, or bank transfer.
Based on the web or app country selected, you will be charged in the local currency of the respective country.
- almosafer.com payments are charged in Saudi Riyals
- sa.almosafer.com payments are in Saudi Riyals
- ae.almosafer.com payments are charged in Emirates Dirhams
- kw.almosafer.com payments are charged in Kuwaiti Dinars
- eg.almosafer.com payments are charged in Egyptian Pounds
- bh.almosafer.com payments are charged in Bahraini Dinars
Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency above. However, should you decide to pay with a credit card from a foreign bank institute, additional charges may apply, according to your bank’s policy.
Please click here to view our EAN Terms & Conditions
Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale. This form of indirect tax is applicable from 1st January 2018, on selected products and services that can be purchased on our website, as per the KSA law. For more information, please visit our FAQs here.
To view the Almosafer tax certificate, please click here.
We accept Qitaf points as payment for hotel and flight bookings. Qitaf is Saudi Telecom Company’s loyalty programme that allows you to redeem and earn Qitaf points on purchases. By opting to earn or pay using Qitaf points on Almosafer, you acknowledge that you have read and agreed to these terms & conditions:
- Qitaf points can be redeemed for both hotel and flight bookings.
- Qitaf points can be earned for hotel bookings. For flight bookings, points can only be earned during select promotional periods.
- You must use a Qitaf-registered mobile number to redeem or earn points.
- You will only earn Qitaf points after you complete your trip. If the points do not reflect in your Qitaf account within 48 hours of completing your trip, kindly contact customer support.
- If your booking fails while you’re trying to make the payment, your redeemed Qitaf points will be returned to your Qitaf account within 1 hour.
- If you cancel a booking, the Qitaf points you redeemed for the transaction will not be returned to your Qitaf account. You will receive an Almosafer travel voucher of equivalent value instead. If you had paid partially by Qitaf points and partially by card, the amount you paid by card will be refunded. The amount paid using Qitaf points will not be refunded, but you will receive an Almosafer travel voucher of equivalent value.
- Almosafer will not be responsible or liable for any loss, damage, misuse or unauthorised access occurring in connection with Qitaf payments or any action or decision made by you in reliance on the information with regard to Qitaf usage on the Almosafer website and app.
ALFURSAN is SAUDIA’s frequent flyer programme that rewards customers with ALFURSAN reward miles on purchases. You can earn ALFURSAN reward miles on all hotel bookings made on Almosafer. You can also earn ALFURSAN bonus reward miles on Saudi Arabian Airlines’ (SAUDIA) flight bookings during select promotional periods. By opting to earn miles on Almosafer bookings, you acknowledge that you have read and agreed to these terms & conditions:
- ALFURSAN reward miles can be earned on all hotel bookings made on Almosafer.
- You will only earn ALFURSAN reward miles after you complete your stay and it may take up to 14 days for the miles to reflect in your ALFURSAN account.
- The reward miles will be calculated on the base price, excluding VAT, city tax and service fee (if any).
- ALFURSAN bonus reward miles can only be earned on flights booked with SAUDIA on Almosafer and only during select promotional periods. These miles will be in addition to the regular frequent flyer miles you may earn on your booking. Please note that you have to enter your ALFURSAN membership number in the traveller’s details page to earn regular frequent flyer miles, and to earn bonus reward miles, you have to enter the number again on the payment page.
- For domestic flight bookings with mixed carrier options (e.g. return trips where the outbound flight is with SAUDIA and inbound flight is with another airline), you will only receive bonus miles for the leg flown with SAUDIA. In the case of international mixed carrier options, you will not get bonus miles; All legs in the itinerary must be operated by SAUDIA for the booking to be eligible for bonus miles.
- You will only earn bonus ALFURSAN reward miles after you complete your trip and it may take up to 14 days for the miles to reflect in your ALFURSAN account.
- The bonus reward miles will be calculated on the base fare, excluding the service fees, VAT or any additional charges incurred, such as for extra baggage.
- You must have an ALFURSAN membership with SAUDIA to be able to earn these miles.
- If you cancel your booking, you will not receive ALFURSAN reward miles.
- If you only cancel part of your booking (for e.g. reducing the number of nights for your hotel stay or cancelling one leg of a flight), you will only be awarded miles for the part of your booking that is still confirmed.
- You cannot earn ALFURSAN miles on bookings where you’re using a voucher code or an auto-applied discount.
- You cannot earn ALFURSAN reward miles in conjunction with other loyalty programmes. Only one loyalty transaction is allowed per booking. For example, you cannot earn ALFURSAN reward miles along with Qitaf points or earn miles on bookings paid for using Qitaf points.
- In case you forget or are unable to choose the option to earn ALFURSAN reward miles when booking online or via our app, you still have a chance to earn by contacting our customer support team after completing the booking or directly placing your request via our Rewards Request Form.
- Almosafer will not be responsible or liable for any loss, damage, misuse or unauthorised access occurring in connection with earning ALFURSAN reward miles or any action or decision you make based on the information available on the Almosafer website and app about ALFURSAN reward miles.
Almosafer Wallet is a convenient way to earn and redeem points on hotel and flight bookings. It acts as a virtual storage of your discounts in the form of points.
Every now and then, Almosafer will roll out offers that offer credit in the form of Wallet points. In certain offers, you may get a split-voucher code that you can use to get an instant discount on your current booking in addition to credit that will be added as points to your Wallet. Other offers may only give Wallet credit without a discount. You can use these special voucher codes to earn points on your booking.
The points you earn will be added to your Wallet and displayed in the equivalent SAR value. Every point earned equals SAR 1.
You can use your Wallet points balance to pay for future hotel and flight bookings.
By opting to earn or redeem Wallet points on Almosafer bookings, you acknowledge that you have read and agreed to these terms & conditions:
Earning Wallet points
- Points can be earned on the KSA version of our website and app as well as through our call centre, branches or WhatsApp number.
- On our website and app, you can only earn Wallet points on flight bookings and hotel bookings that are paid for immediately. Wallet points cannot be earned on ‘Pay Later’ hotel bookings.
- In our branches and via our call centre or WhatsApp number, you can earn Wallet points on other services too, such as holiday packages and transfers.
- You must use the special voucher code when making your booking to be able to earn points.
- If you're signed in when making the booking, you will receive the points in your Wallet immediately after you complete the booking.
- If you don’t have an account when making the booking, you will not be able to earn Wallet points immediately. However, once you create an account with the same email address or mobile number you used for your booking and verify it, we will automatically link your previous orders so you will earn your Wallet points as well.
- If you have an unverified account and are not signed in when making the booking, you will receive the points as soon as you verify your account.
- If you have a verified account but are not signed in when making the booking, please contact us at firstname.lastname@example.org and we will link the booking to your account and allocate the points to your Wallet. However, please note that this process may take up to 5 days.
- Bookings paid for by Wallet points are not eligible to earn Wallet points. When earning Wallet points, you are not eligible to earn rewards from loyalty programmes for e.g. ALFURSAN miles or Qitaf points. You also can’t redeem Qitaf points.
- You cannot use multiple voucher codes in a booking or earn Wallet points in conjunction with auto-applied discounts.
- Every promotion that you can earn Wallet points through has a set expiry date for the points, which will be conveyed in the offer. You will not be able to use the points after the expiry date.
- Points are non-transferable and cannot be exchanged for cash.
Redeeming/pay using Wallet points
- Points can be redeemed on the KSA version of our website and app as well as through our call centre, branches or WhatsApp number.
- On our website and app, you can only redeem Wallet points on flight bookings and hotel bookings that are paid for immediately. Wallet points cannot be redeemed on ‘Pay Later’ hotel bookings.
- In our branches and via our call centre or WhatsApp number, you can redeem Wallet points towards other services too, such as holiday packages and transfers.
- When making a booking, you must be logged in and your account must be verified. If you aren’t logged in and your account isn’t verified, the Wallet will not appear on the payment page as a payment option and you will not be able to redeem any points.
- Wallet points cannot be used in conjunction with a voucher code or auto-applied discounts.
- Bookings paid for by Wallet points are not eligible to earn Wallet points.
- Bookings paid for by Wallet points are not eligible to earn rewards, such as ALFURSAN miles or Qitaf points.
- If you are using Wallet points to pay for a booking, you cannot redeem Qitaf points.
- Points are non-transferable and cannot be exchanged for cash. They can only be redeemed towards bookings on Almosafer.
- Bookings can be paid in full by Wallet points if you have sufficient balance. If you do not have enough balance to cover the total booking amount, the remaining amount will have to be paid by another payment method. On our website or app, you can pay the remaining amount by card or Apple Pay (on iOS). If you are making the booking through our branch, you can pay by card, cash or bank transfer. And via our call centre and WhatsApp, you can pay by card or bank transfer.
- If your booking total has decimals e.g. SAR 1000.50, then points used will be rounded as follows:
- If .50 or greater than .50 - round up. An extra point will be deducted from your Wallet balance (as per the above example, you will be charged 1001 points)
- If .49 or less than .49 - round down. The remaining decimal amount will be covered by Almosafer (as per the above example, you will be charged 1,000 points and Almosafer will take care of the remaining amount)
Cancellations and amendments
- If you cancel a booking that you paid for using Wallet points and the booking is eligible for a refund as per its cancellation policy, the points you used will be refunded to your Wallet after deducting cancellation and service fees. Wallet points can only be refunded to the originally used Wallet and are non-transferable and cannot be exchanged for cash. Refunded points have a validity of three months from the date of refund, if not mentioned otherwise.
- Bookings with a non-refundable cancellation policy are not eligible for refunds, regardless of the payment method.
- Any booking amendments cannot be paid for using Wallet points.
- Almosafer reserves the right to amend or cancel this programme at it sole discretion.
- Almosafer will not be responsible or liable for any loss, damage, misuse or unauthorised access occurring in connection with earning or redeeming Wallet points or any action or decision you make based on the information available on the Almosafer website and app about Wallet points.
Please read our FAQs to learn more about My Wallet.