Amenities
FAQs
Have a specific question in mind?
Check our FAQ section to find answers to commonly asked questions. Explore popular topics and find the information you are looking for.
Enjoy Regional cuisine at Chaka, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.
, Ambassador at Grand Velas All InclusivePlaya Xcalacoco - 2 km / 1.2 mi
Chun-Zumbul (diving site) - 2.2 km / 1.4 mi
Tres Rios Ecopark - 3.6 km / 2.3 mi
Punta Esmeralda Beach - 4.7 km / 2.9 mi
Gran Coyote Golf - 4.8 km / 3 mi
El Camaleón Mayakoba Golf Course - 4.8 km / 3 mi
28 de Julio Square - 7.1 km / 4.4 mi
Guadalupe Church - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Playa Avenida Colosio - 8.9 km / 5.5 mi
Temazcal Natura - 9.2 km / 5.7 mi
Mamitas Beach - 9.4 km / 5.9 mi
Playa del Carmen Main Beach - 9.5 km / 5.9 mi
Plaza Las Americas - 9.6 km / 6 mi
Super Chedraui Selecto Avenida 10 - 9.9 km / 6.2 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 42.9 km / 26.7 mi
Cancun Intl. Airport (CUN) - 49.8 km / 30.9 mi
Tulum Intl. Airport (TQO) - 114.2 km / 70.9 mi
Points of interest
Nearest airports
Property policies
Check-in
Check-in: From 03:00 pm To 03:00 am
Check-out: Until 12:00 pm
Check-in Instructions
Check-in Special Instructions
Important information
You need to know
Fees and extras
Optional fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Property description
General description
Location
Dining
Enjoy Regional cuisine at Chaka, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.
Rooms
Amenities
Business, and other amenities
Renovations