Phoenix II Beachfront Condos

The view from the balcony was great. When we first arrived, we had to schedule maintenance and cleaning. Floors, cabinets, dusting, dishes, etc. The coffee maker timer and the ice maker didn't work (maintenance came in and attempted to fix the ice maker; I made two more calls to get that fixed but had no success). The bathroom exhaust fans were coated with dust. The unit in this building was on the second floor, with 9 or 10 steps to climb, no elevator, and no mention of that in the posting. The gym equipment's heart monitors did not work. There are no mats in any of the gyms to lie on. Construction on all four high rises in this complex was under some construction.

I will say that the unit itself was beautiful, clean, and spacious for my family. However, for the amount of money that we paid to stay in the Phoenix II Wed-Sun, I was disappointed in the overall condition of the building that was noisy with construction plus we had to pay an extra $55 for parking. We were placed on the first floor, which automatically meant that we had to go up and down the stairs everytime we needed to leave or return to the unit instead of having elevator access. This means that after an 8.5 hour drive, we had to drag our bags upstairs without a cart or elevator usage. Carts are not allowed on the first floor and there's no way to get it upstairs without the elevator. Our view consisted of caution tape surrounding our closed pool area, which required us to walk to the adjacent Phoenix hotels if we wanted to swim. In addition, we missed a night of using our own balcony because someone was smoking despite the no smoking signs and we did not want to be exposed to the smoke. Also, unlike other hotels, when we requested additional towels, we were told to wash them instead of receiving fresh ones. There was also a roll of toilet paper per bathroom. We were told to purchase extra ourselves. These are basic necessities that are usually provided by any other hotel, but not this one. We would've loved to discuss this with someone at our front desk, but our hotel did not come with an in-person front desk receptionist. I'll be booking another hotel next time.

Great condo, only one elevator that was working the whole time we were there. But we managed.

It was a fun and comfortable stay

The property was very clean and definitely a family friendly atmosphere. The staff was so helpful. The only thing that needs upgrading is the bathroom commode. As a person with arthritis getting up and down was difficult due to the chair height. Love the view and the location is perfect.

While the room itself was nice there was zero communication when it came to letting us know that there would be workers coming to do work in the room. Therefore all of our personal property was left out and we came back to the room to find 3 men in there. It was extremely uncomfortable and not one person took ownership of the issue. Like I said the room was nice but I would not ever book through the company again for that reason alone.