MySuite Tower Pantheon

I really would have loved to have given this 5 stars due to the location and the view etc. However the whole check in process was an absolute farce. I originally tried to write a detailed version of our check in experience unfortunately ran out of characters. Bottom line is they never contacted me after I had contacted them several times , as check in time arrived I was soaked and lucky to have a signal and battery charge after hours of chasing them up, the made it incredibly difficult. I had to stand outside the property taking pictures of passports in the rain ( this should have been done 24hrs or earlier) then had to wait on someone verifying it, then told it was a 4pm check in (after booking tours because they advertise 3pm in here and still do) I complained to whoever was in the WhatsApp chat, they everntually gave me access to the building but no further details of where the room was or how to gain access I went round in circles for 30mins just trying to find this info out , again soaked and annoyed . We got access to the wrong room then had to move. It was incredibly stressful (funny enough when I asked 24hrs prior to checkin they assured me I would have a “stress free” checkin even though I didn’t think we would have had issues at this point) the door entry was overly complicated and intermittent as I had a dropped signal (it’s a digital door opening system via your phone I’m pretty tech savvy too) also in here is advertised as a 11am check out your told be out by 10

Getting in was a bit difficult. As others have mentioned the instructions were not clear on how to get the keys from the box. There were also many steps to go up and an elevator that did not go the whole way leaving some effort to get in and out. The air conditioning was not sufficient for the hot weather we experienced while visiting Rome making sleeping uncomfortable. In addition there was a lot of street noise at night with trucks going by at all hours. The apartment was beautiful and clean looking, but walking on the floor produced black socks and black feet and it smelled as if the previous occupants had smoked in it despite it being a non smoking apartment.

We really enjoyed our stay here. It’s a fantastic location, we walked to all the major places across Rome from the apartment. Very near restaurants and shops too. I had read reviews about the check in process but chose to ignore as I thought “how difficult can it be”. The check in process took us 40 minutes to get into the apartment because the instructions were incorrect. You have to get a key from a little safe box after entering the first door. This was not on the instructions and nor was the code to get the key out. I rang the main reception and spoke to a lovely guy who was very helpful. We then followed his instructions instead of what was sent to us! Aside from that, it’s a beautiful location and lovely apartment. I have only marked down on the cleanliness because I walked around bare foot in the apartment on the first day and had black feet from the floor being dirty, so I recommend taking flip flops to walk around inside.

The location was convenient, close to many of the tourist sights. Building was pretty with cute courtyard. However, the delux condo was not up to par as descibed. The air conditioners were not working making it very uncomfortable to sleep or just come cool off from the sweltering Rome heat in August. As they did send someone to look at the situation, the problem was not resolved. They only supplied fans but it wasn't sufficient. It made the visit in Rome unenjoysble because we were so hot and very tired from sleeping so uncomfortably. Also the towels provided did not smell fresh and clean and they didnt supply enough towels. Being so humid and hot the towels did not dry properly after use, making them more smelly. Enough towels should be provided to alternate between use or better yet provide a washer and dryer to freshen them up. Lastly the floors were filthy. Don't dare to walk barefoot or in socks because they will turn black. Also, just to add, one of the beds collapsed in while my son was sleeping in the middle of the night. That was quite the scare. With all this being said, I truly hope the owners or Expedia will consider giving us at least a partial refund for all these inconveniences. If everything was in working and clean conditions I would no doubt have written a better review as the building and location were beautiful. As the saying goes though...dont judge a book by its cover.

Amazing stay! Would recommend big groups to stay here. Very comfortable, great location.

The service was excellent . Apartment was clean and well maintained . Good location . They helped us with keeping our luggage at check in and check out . However their office is 20 mins away .