After a reasonably efficient but not overly friendly check-in, we were confronted by a room that looked and felt dirty. The carpet looked like a crime scene and the walls weren't much better. We also discovered the fridge wasnt working so the management were kind enough to move us to another room.
Although the new room didn't have a roof top area, it was in a significantly better and cleaner state so we really felt like we dodged a bullet. Unfortunately, the room was far from perfect and we discovered used towels/tea towels and a dirty toliet/shower which grossed us out a little but it was still better than the "penthouse" apartment.
Apart from that, the view from the room was magnificent and the surrounding grounds were beautiful. Overall, Marcoola is a beautiful spot to visit but I wouldnt be rushing back to Marcoola Beach Resort.
Easy access to the beach.
Pros: easy check in, onsite parking, most facilities you need, bed was super comfortable although bedside tables rather than tall boy would be better
Cons: 2 towels for 3 guests, bathroom bins still had sanitary products from previous guests so clearly hadn’t been cleaned, both doonas have yellow stains as did a couple of pillows. Tv remote is temperamental. Switch to power the oven and hot plates is dangerous and unsafe - sizzles and crackle and hard to switch off.
Had a comfortable stay after working around the issues.
We really enjoyed our stay. Was close to everything we needed.
Caretaker was amazing, very helpful with directions when we arrived late at night.
Room was fairly dated, and smelt a bit musky, but was ok for what we needed.
Lounge chair were ripping.
There was a previous dent in the wall.
Limited forks 4 in cutlery
No swings for young kids
Great staff, excellent service!