Graf Victor

Staff are friendly places nice and clean

The hotel was fine and the rooms were nice, the breakfast was pleasant and the pool was enjoyable. My main issue with the hotel was the lack of communication and hospitality from staff. There was a big miscommunication when booking the airport transfer resulting in me not having cash to pay the driver as I understood I was paying the hotel and not the driver directly and this was not clarified despite me asking multiple times about it. The staff were not disrespectful or rude in any way, they were polite and pleasant but very distant, I also believe the language barrier made communication very difficult. Saying so, the lady at the desk during breakfast was very pleasant and helpful responding promptly to any requests with necessary information. It was a pleasant hotel with great facilities and a good location, but the hospitality could use some work.

The hotel is located in a quiet spot, which was a great advantage for us (central Alanya looks more like a market and is busy and noisy). The room was in perfect condition and was cleaned regularly. Bottled water was provided every day. Selection of food was good, maybe not as diverse as in more expensive hotels but there were always several options for mains and a lot of sides. Plenty of desserts as well. Food was tasty. Beach is not far: 5 min walk to the nearest beach bar with chase longs, but we walked to the next one it was usually less crowded. Hotel pool had a great view and water hadn’t too much chlorine. Staff was friendly and helpful. The cons: the hallways and stairs were not cleaned as well as the rooms. Gym is quite basic. Overall we were quite happy with our choice of hotel and enjoyed our stay.

Reception staff was great, can’t fault them. Cleaning staff were great too. Kitchen staff were poor in communication, changing the dinner timings without telling the hotels members. Further to this simple things like labeling food were not done. I would say the poorest part of my stay was the food such poor selection for breakfast and dinner. Further to this the lifts kept breaking down we had family members who got stuck in the lift the emergency button doesn’t alert staff you have to find a way to do that! Additionally other reviews say there are restaurants in walking distances which isn’t entirely true as you can only walk to one within 10minutes and in that heat it’s very tough with young children and lastly taxis being difficult to get for short journeys.

We are family with 2 kids we spent 2 weeks in this hotel in the month of July everything was fine , staff were so kinds and friendly , we highly recommend it

It's a three-four star standard hotel in terms of price and performance. The rooms are clean, but the towels and room service are bad. It has an outdoor pool, not bad, the sports area is narrow, not suitable for even two people, the restaurant closes early and the variety of drinks is less, the location is a bit far from the center of Alanya, Kestel beach It is close, but the beach is stony in that area, for a sandy beach, you have to go to the cleopatra beach in the center.