The Ritz-Carlton, Cancun

Retorno Del Rey, 36, 77500 Cancún, Mexico

9.2

Excellent

Based on 1625 reviews
  • Wi-Fi

  • Breakfast

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About the hotel

Policies

You need to know

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas.
  • The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Mandatory fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.23 per accommodation, per night
  • Resort fee: USD 50 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 36 for adults and USD 18 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in Special Instructions

Front desk staff will greet guests on arrival.

Minimum Age

18

Description

General description

A modern 5-star paradise with superb relaxation and leisure facilities in Cancún city. The Ritz-Carlton Cancun, one of Ritz Carlton Hotels chain, is ideally located in the vicinity of Backstage Theatre and Mayan Museum.

The modernly decorated rooms are havens of tranquillity with premium bedding, Wi-Fi and safes, while guests will be spoilt for choice with the on-site activities and amazing recreational facilities, such as the fitness centre, spa, jacuzzi and outdoor pool.

Check-in: From 3:00 PM
Check-out: Until 12:00 PM

Location

Located in Cancun (Zona Hotelera), The Ritz-Carlton, Cancun is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. This 5-star resort is 1.2 mi (1.9 km) from Cancun Interactive Aquarium and 2.7 mi (4.4 km) from El Rey Ruins.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Ballenas Beach - 0.1 km / 0.1 mi
Marlin Beach - 0.6 km / 0.4 mi
Luxury Avenue Shopping Mall - 0.9 km / 0.5 mi
Kukulcan Plaza Shopping Mall - 1.1 km / 0.7 mi
Aquaworld - 1.4 km / 0.9 mi
Tequila Museum - 1.9 km / 1.2 mi
Cancun Interactive Aquarium - 1.9 km / 1.2 mi
Costa Occidental de Isla Mujeres National Park - 2 km / 1.2 mi
Yamil Lu'um Archaeological Zone - 2.1 km / 1.3 mi
La Isla Shopping Mall - 2.2 km / 1.3 mi
Maya Cancun Museum - 2.5 km / 1.6 mi
Isla Dorada - 2.9 km / 1.8 mi
Chac Mool Beach - 3.5 km / 2.2 mi
Delfines Beach - 3.8 km / 2.4 mi
El Rey Ruins - 4.4 km / 2.8 mi

The preferred airport for The Ritz-Carlton, Cancun is Cancun Intl. Airport (CUN) - 19.9 km / 12.4 mi

Dining

Feast your senses at one of The Ritz-Carlton Cancun's eateries serving Mediterranean and local cuisines, or tranquillise with a drink at one of the bars/lounges. The breakfast buffet is provided daily, and you can enjoy your morning coffee at the café. Room service is also available around the clock.

Rooms

Luxuriate in one of 365 rooms/suites at The Ritz-Carlton Cancun with the soothing view of the ocean. Your room/suite is equipped with an LCD TV with cable channels, coffee/tea maker, minibar and balcony.

When it comes to bathing, you can have a relaxing one in your private bathroom that is fitted with a hairdryer, shower, bathrobe, toiletries and slippers.

Amenities

Dive into timeless relaxation with the spa that offers massages, and body and facial treatments, or move your muscles in a workout session at the fitness centre. Enjoy soothing moments at the outdoor pool and private beach.

The hotel also offers adjoining rooms, concierge service, luggage storage, ironing service, ticket service, a tour desk and 24-hour front desk. Getting to the airport is a cakewalk; with the shuttle service provided by the hotel. There are rooms for disabled and services dedicated to the handicapped guests.

Business, and other amenities

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Cancun? This resort has facilities measuring 290626 square feet (27000 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.

Renovations

This property is closed from October 6 2020 to October 8 2020 (dates subject to change).

Hotel Amenities

  • Wi-Fi

  • Shuttle to airport

  • Front desk

  • Non-smoking hotel

  • Gym/fitness centre

  • Spa/health club

  • Sauna

  • Lifts

  • Concierge

  • Laundry service

  • Conference room

  • Kids pool

  • Limousine service

  • Children's activities

  • Gift shop

  • Dry cleaning service

  • Valet parking

  • Parking

  • Wedding services

Amenities

Internet Access
  • Wi-Fi
Food & drink
  • Bar
  • Breakfast
  • Café
Activities
  • Tennis court
Front desk services
  • Bellboy
  • Concierge
  • Dry cleaning service
  • Front desk
  • Laundry service
  • Luggage storage
Beauty & wellness
  • Barber/beauty salon
  • Gym/fitness centre
  • Sauna
  • Spa/health club
  • Steam room
General
  • Business centre
  • Conference room
  • Lifts
  • Multilingual staff
  • Non-smoking hotel
Accessibility
  • Wheelchair accessible rooms
Family friendly
  • Children's activities
  • Kids pool
Services
  • Wedding services
Pool & beach
  • Pool bar
Parking & transportation
  • Limousine service
  • Parking
  • Shuttle to airport
  • Valet parking
Shops
  • Gift shop
  • Does The Ritz-Carlton, Cancun offer free breakfast?

    No, The Ritz-Carlton, Cancun does not offer complimentary breakfast. It is available at a surcharge.

  • Does The Ritz-Carlton, Cancun have non-smoking rooms

    No, The Ritz-Carlton, Cancun doesn't have non-smoking rooms.

  • Does The Ritz-Carlton, Cancun provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does The Ritz-Carlton, Cancun have a swimming pool?

    No, The Ritz-Carlton, Cancun does not have a swimming pool.

  • Does The Ritz-Carlton, Cancun have free Wi-Fi?

    No, The Ritz-Carlton, Cancun does not offer free Wi-Fi.

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