The Ritz-Carlton, Almaty

Esentai Tower, 7/7 Al-Farabi Avenue, 050040 Almaty, Kazakhstan



Based on 1245 reviews
  • Wi-Fi

  • Breakfast

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About the hotel


You need to know

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Optional fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: KZT 14000 per person (approximately)
  • Valet parking fee: KZT 2000 per stay
  • Pet fee: KZT 45000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: KZT 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Safety features at this property include a smoke detector and a security system

Check-in Special Instructions

Front desk staff will greet guests on arrival.

Minimum Age



General description

The Ritz Carlton Almaty is located at the heart of Financial district with proximity to all of the main business centers within 5 minutes driving and walking. It is located in the tallest building in Kazakhstan and offers spectacular views, since the hotel is located on 30-20 floor of the building. The Esentai Mall, brand new and the most luxurious shopping mall in Kazakhstan is located 1 walking minute from the hotel, which offers supermarket, top brands shops and beauty salon facilities. The hotel is located 5 minutes walking distance to the river, which is perfect for evening walks and relaxation.


A stay at The Ritz-Carlton, Almaty places you in the heart of Almaty, a 10-minute drive from National Museum of Kazakhstan and 11 minutes from Almaty Central Stadium. This 5-star hotel is 7.4 mi (12 km) from Zenkov Cathedral and 7.6 mi (12.2 km) from Almaty Tower.


Distances are displayed to the nearest 0.1 mile and kilometer.

Presidential Palace - 3.1 km / 1.9 mi
National Museum of Kazakhstan - 3.2 km / 2 mi
Almaty Central Stadium - 3.3 km / 2 mi
Republic Square - 3.4 km / 2.1 mi
Dostyk Plaza - 3.8 km / 2.4 mi
Casino Zodiak - 3.8 km / 2.4 mi
Colibri - 4 km / 2.5 mi
St Nicholas Cathedral - 4 km / 2.5 mi
Nedelka Park - 4.4 km / 2.8 mi
Almaty Opera House - 4.7 km / 2.9 mi
MEGA Park - 8.6 km / 5.3 mi
Zenkov Cathedral - 12 km / 7.4 mi
Almaty Tower - 12.2 km / 7.6 mi
Almaty Cathedral - 12.4 km / 7.7 mi
28 Panfilov Heroes Memorial Park - 12.6 km / 7.8 mi

The preferred airport for The Ritz-Carlton, Almaty is Almaty (ALA-Almaty Intl.) - 25.9 km / 16.1 mi


Enjoy American cuisine at LT Bar & Grill, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 10 AM for a fee.


Make yourself at home in one of the 145 air-conditioned rooms featuring iPod docking stations and LED televisions. Wired and wireless Internet access is complimentary, while DVD players and digital programming provide entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries. Conveniences include phones, as well as safes and desks.


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Business, and other amenities

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Almaty? This hotel has facilities measuring 10330 square feet (960 square meters), including a conference center. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.


The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Hotel Amenities

  • Wi-Fi

  • Swimming pool

  • Front desk

  • Non-smoking hotel

  • Gym/fitness centre

  • Spa/health club

  • Turkish bath/hammam

  • Sauna

  • ATM

  • Lifts

  • Concierge

  • Laundry service

  • Conference room

  • Indoor pool

  • Limousine service

  • Dry cleaning service

  • Valet parking

  • Parking

  • Wedding services


Internet Access
  • Wi-Fi
Food & drink
  • Bar
  • Breakfast
  • Café
  • Wedding services
Front desk services
  • Concierge
  • Dry cleaning service
  • Front desk
  • Laundry service
  • Luggage storage
Beauty & wellness
  • Gym/fitness centre
  • Sauna
  • Spa/health club
  • Turkish bath/hammam
  • Roll-in shower
  • Wheelchair accessible rooms
Parking & transportation
  • Limousine service
  • Parking
  • Valet parking
Pool & beach
  • Indoor pool
  • Swimming pool
  • ATM
  • Ballroom
  • Business centre
  • Conference room
  • Lifts
  • Multilingual staff
  • Non-smoking hotel
  • Does The Ritz-Carlton, Almaty offer free breakfast?

    No, The Ritz-Carlton, Almaty does not offer complimentary breakfast. It is available at a surcharge.

  • Does The Ritz-Carlton, Almaty have non-smoking rooms

    No, The Ritz-Carlton, Almaty doesn't have non-smoking rooms.

  • Does The Ritz-Carlton, Almaty provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does The Ritz-Carlton, Almaty have a swimming pool?

    No, The Ritz-Carlton, Almaty does not have a swimming pool.

  • Does The Ritz-Carlton, Almaty have free Wi-Fi?

    No, The Ritz-Carlton, Almaty does not offer free Wi-Fi.

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