Sheraton Surabaya Hotel and Towers

Jalan Embong Malang 25 - 31, 60261 Surabaya, Indonesia



Based on 6489 reviews
  • Wi-Fi

  • Breakfast

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About the hotel


You need to know

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Optional fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 312180 per person (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 0 (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 19 years old
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in Special Instructions

Front desk staff will greet guests on arrival.

Minimum Age



General description

A modern 5-star paradise with superb relaxation and leisure facilities in Surabaya, Sheraton Surabaya Hotel & Towers, one of Marriott International group, is ideally located in the vicinity of Tunjungan Mall and Submarine Monument.

The elegantly decorated rooms are havens of tranquillity with air conditioning, refrigerator, and minibar, while guests will be spoilt for choice with on-site activities and amazing recreational facilities such as the spa, fitness centre, outdoor pool, sauna, and Jacuzzi.

Check-in: From 03:00 PM

Check-out: Until 12:00 PM


With a stay at Sheraton Surabaya Hotel and Towers, you'll be centrally located in Surabaya, within a 5-minute drive of Tunjungan Plaza and Surabaya Plaza Shopping Mall. This 5-star hotel is 2.6 mi (4.1 km) from Grand City Surabaya and 3.5 mi (5.6 km) from Surabaya Town Square.


Distances are displayed to the nearest 0.1 mile and kilometer.

Tunjungan Plaza - 0.7 km / 0.4 mi
Grahadi - 0.8 km / 0.5 mi
Joko Dolog Statue - 0.9 km / 0.6 mi
BG Junction - 1.2 km / 0.7 mi
Sharp Bamboo Monument - 1.4 km / 0.8 mi
Surabaya Plaza Shopping Mall - 1.5 km / 0.9 mi
Submarine Monument (Monumen Kapal Selam) - 1.7 km / 1.1 mi
World Trade Centre - 1.7 km / 1.1 mi
Grand City Surabaya - 1.9 km / 1.2 mi
Surabaya Grand Mosque - 2.2 km / 1.4 mi
Heroic Monument - 2.2 km / 1.4 mi
Cheng Hoo Mosque - 2.2 km / 1.4 mi
Gelora 10 November Stadium - 3 km / 1.9 mi
Red Bridge - 3.3 km / 2.1 mi
Rumah Sakit Umum Daerah Dr. Soetomo - 3.3 km / 2.1 mi

The preferred airport for Sheraton Surabaya Hotel and Towers is Surabaya (SUB-Juanda) - 20 km / 12.4 mi


Feast your senses at one of Sheraton Surabaya Hotel & Towers's eateries serving Chinese, global, and local cuisines or tranquilise with a drink at one of the bars/lounges. A breakfast buffet is provided daily, and you can enjoy your morning coffee at the café. Room service is also available around the clock.


Luxuriate in one of 348 rooms and suites at Sheraton Surabaya Hotel & Towers that is equipped with a minibar, coffee/tea maker, Wi-Fi, phone, desk, cable service, safe, and refrigerator.

When it comes to bathing, you can have a relaxing one in your private bathroom that is fitted with bathrobes, toiletries, shower, and slippers.


Dive into timeless relaxation with the spa that offers massages as well as body and facial treatments or move your muscles in a workout session at the fitness centre. Enjoy soothing moments at the outdoor pool.

The hotel also offers shops, concierge services, tour desk, massages, a 24-hour front desk, and luggage storage. Getting to the airport is a cakewalk; with the shuttle service provided by the hotel. The hotel also provides rooms and services dedicated to disabled and handicapped guests.

Business, and other amenities

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 441 square feet (41 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel Amenities

  • Wi-Fi

  • Shuttle to airport

  • Express check-in/check-out

  • Front desk

  • Gym/fitness centre

  • Spa/health club

  • Sauna

  • ATM

  • Lifts

  • Concierge

  • Laundry service

  • Conference room

  • Outdoor pool

  • Kids pool

  • Limousine service

  • Dry cleaning service

  • Valet parking

  • Parking

  • Wedding services


Internet Access
  • Wi-Fi
Food & drink
  • Bar
  • Breakfast
  • Café
  • Tennis court
Front desk services
  • Bellboy
  • Concierge
  • Dry cleaning service
  • Express check-in/check-out
  • Front desk
  • Laundry service
  • Luggage storage
Beauty & wellness
  • Gym/fitness centre
  • Sauna
  • Spa/health club
  • Steam room
  • ATM
  • Ballroom
  • Business centre
  • Conference room
  • Garden
  • Lifts
  • Roll-in shower
  • Wheelchair accessible rooms
Family friendly
  • Kids pool
  • Wedding services
Pool & beach
  • Outdoor pool
  • Pool bar
Parking & transportation
  • Limousine service
  • Parking
  • Shuttle to airport
  • Valet parking
  • Does Sheraton Surabaya Hotel and Towers offer free breakfast?

    No, Sheraton Surabaya Hotel and Towers does not offer complimentary breakfast. It is available at a surcharge.

  • Does Sheraton Surabaya Hotel and Towers have non-smoking rooms

    No, Sheraton Surabaya Hotel and Towers doesn't have non-smoking rooms.

  • Does Sheraton Surabaya Hotel and Towers provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does Sheraton Surabaya Hotel and Towers have a swimming pool?

    No, Sheraton Surabaya Hotel and Towers does not have a swimming pool.

  • Does Sheraton Surabaya Hotel and Towers have free Wi-Fi?

    No, Sheraton Surabaya Hotel and Towers does not offer free Wi-Fi.

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