Mercure Surabaya

Jl. Raya Darmo 68-78, 60264 Surabaya, Indonesia



Based on 12490 reviews
  • Wi-Fi

  • Breakfast

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About the hotel


You need to know

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast and through room service.
  • The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
  • The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Optional fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 149000 for adults and IDR 74500 for children (approximately)
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 30000 per day
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in Special Instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Minimum Age



General description

Mercure Surabaya, like no other, is perfectly situated in Surabaya, as it is surrounded by other landmarks, such as Submarine Monument
 and also it has a vital location because of being near to Tunjungan Mall
This Property ensures guests’ recreational moments with Mercure Surabaya's spectacular fitness center, , outdoor pool, sauna and SPA.
The comfy and elegant accommodations offer Electric kettle, Refrigerator and Dining area.
Check-in: from 2:00 PM to 11:30 PM
Check-out: from 12:00 PM to 1:00 PM


With a stay at Mercure Surabaya, you'll be centrally located in Surabaya, within a 10-minute drive of Surabaya Town Square and Surabaya Zoo. This 4-star hotel is 1.6 mi (2.6 km) from Tunjungan Plaza and 1.9 mi (3.1 km) from Surabaya Plaza Shopping Mall.


Distances are displayed to the nearest 0.1 mile and kilometer.

Mpu Tantular Museum - 1.7 km / 1 mi
Sharp Bamboo Monument - 1.8 km / 1.1 mi
Surabaya Town Square - 2 km / 1.2 mi
Surabaya Zoo - 2.3 km / 1.4 mi
Joko Dolog Statue - 2.4 km / 1.5 mi
Grahadi - 2.5 km / 1.6 mi
Submarine Monument (Monumen Kapal Selam) - 2.6 km / 1.6 mi
Tunjungan Plaza - 2.6 km / 1.6 mi
Surabaya Plaza Shopping Mall - 2.8 km / 1.8 mi
World Trade Centre - 3.1 km / 1.9 mi
Royal Plaza Surabaya - 3.4 km / 2.1 mi
Grand City Surabaya - 3.4 km / 2.1 mi
Ciputra World Mall - 3.5 km / 2.1 mi
Rumah Sakit Umum Daerah Dr. Soetomo - 3.8 km / 2.3 mi
Cheng Hoo Mosque - 3.8 km / 2.4 mi

The preferred airport for Mercure Surabaya is Surabaya (SUB-Juanda) - 16.4 km / 10.2 mi


Feast your senses at one of Mercure Surabaya's eateries serving Chinese  cuisine, or tranquilise with a drink at Property's bar. Room service is also available around the clock.


The interiorly-designed, chic and convenient 257 accommodations at Mercure Surabaya include Tea/Coffee Maker, Fireplace, Telephone and Minibar and for more pleasure, there is also a TV with Satellite Channels in addition to Wi-Fi.
When it comes to bathing, you can have a relaxing one in your Private bathroom that is fitted with Hairdryer, toiletries and Bath or Shower. Housekeeping services are provided.


Mercure Surabaya provides a group of magnificent services to meet guests’ needs, such as fitness center, , outdoor pool, sauna and SPA.

Business, and other amenities

Featured amenities include complimentary wired Internet access, a business center, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.


The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
Due to COVID-19, this property’s food and beverage options may be limited.

Hotel Amenities

  • Wi-Fi

  • Shuttle to airport

  • Express check-in/check-out

  • Front desk

  • Non-smoking hotel

  • Gym/fitness centre

  • Spa/health club

  • ATM

  • Lifts

  • Concierge

  • Laundry service

  • Conference room

  • Outdoor pool

  • Kids pool

  • Gift shop

  • Dry cleaning service

  • Valet parking

  • Parking

  • Wedding services


Internet Access
  • Wi-Fi
Food & drink
  • Bar
  • Breakfast
  • Café
  • ATM
  • Ballroom
  • Business centre
  • Conference room
  • Garden
  • Library
  • Lifts
  • Multilingual staff
  • Non-smoking hotel
Front desk services
  • Bellboy
  • Concierge
  • Dry cleaning service
  • Express check-in/check-out
  • Front desk
  • Laundry service
  • Luggage storage
Beauty & wellness
  • Barber/beauty salon
  • Gym/fitness centre
  • Spa/health club
  • Wedding services
  • Wheelchair accessible rooms
Family friendly
  • Kids pool
  • Gift shop
  • Supermarket
Pool & beach
  • Outdoor pool
  • Pool bar
Parking & transportation
  • Parking
  • Shuttle to airport
  • Valet parking
  • Does Mercure Surabaya offer free breakfast?

    No, Mercure Surabaya does not offer complimentary breakfast. It is available at a surcharge.

  • Does Mercure Surabaya have non-smoking rooms

    No, Mercure Surabaya doesn't have non-smoking rooms.

  • Does Mercure Surabaya provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does Mercure Surabaya have a swimming pool?

    No, Mercure Surabaya does not have a swimming pool.

  • Does Mercure Surabaya have free Wi-Fi?

    No, Mercure Surabaya does not offer free Wi-Fi.

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