JW Marriott Surabaya

Jalan Embong Malang 85-89

9.4

Excellent

Based on 7433 reviews
  • Wi-Fi

  • Breakfast

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About the hotel

Policies

You need to know

  • This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Guests are provided with hand sanitizer.
  • The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Optional fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: IDR 328000 for adults and IDR 164000 for children (approximately)
  • Airport shuttle fee: IDR 450000 per vehicle
  • Valet parking fee: IDR 50000 per stay
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a smoke detector and a security system
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in Special Instructions

The check-in location differs from the property location. To check in, go to Executive Lounge If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Children age 5 and younger are not permitted to access the Executive Lounge.

Minimum Age

17

Description

General description

Located in Surabaya, JW Marriott Surabaya is minutes from BG Junction and Tunjungan Plaza. This 5-star hotel is within close proximity of Grahadi and Joko Dolog Statue.Rooms Make yourself at home in one of the 407 individually furnished guestrooms, featuring minibars (stocked with some free items) and minibars. Wired and wireless Internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Conveniences include phones, as well as safes and desks. Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a sauna. Additional features include complimentary wireless Internet access, gift shops/newsstands, and a hair salon. Guests can get to nearby shops on the complimentary shuttle.Dining Enjoy a meal at one of the hotel's dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.Business, Other Amenities Featured amenities include a business center, a computer station, and complimentary newspapers in the lobby. Planning an event in Surabaya? This hotel has 132483 square feet (12308 square meters) of space consisting of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.

Location

With a stay at JW Marriott Surabaya, you'll be centrally located in Surabaya, a 9-minute walk from BG Junction and 12 minutes by foot from Tunjungan Plaza. This 5-star hotel is 2.3 mi (3.7 km) from Grand City Surabaya and 2.5 mi (4 km) from Surabaya Plaza Shopping Mall.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

BG Junction - 0.8 km / 0.5 mi
Tunjungan Plaza - 1 km / 0.6 mi
Grahadi - 1.1 km / 0.7 mi
Joko Dolog Statue - 1.2 km / 0.8 mi
Sharp Bamboo Monument - 1.6 km / 1 mi
Surabaya Plaza Shopping Mall - 1.8 km / 1.1 mi
Surabaya Grand Mosque - 2 km / 1.2 mi
Heroic Monument - 2 km / 1.2 mi
Submarine Monument (Monumen Kapal Selam) - 2 km / 1.3 mi
World Trade Centre - 2 km / 1.3 mi
Grand City Surabaya - 2.1 km / 1.3 mi
Cheng Hoo Mosque - 2.4 km / 1.5 mi
Pasar Atum Mall - 3 km / 1.8 mi
Red Bridge - 3.1 km / 1.9 mi
ITC Surabaya Mega Grosir - 3.2 km / 2 mi

The preferred airport for JW Marriott Surabaya is Surabaya (SUB-Juanda) - 19.3 km / 12 mi

Dining

Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.

Rooms

Make yourself at home in one of the 407 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and designer toiletries. Conveniences include phones, as well as safes and desks.

Amenities

Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.

Business, and other amenities

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Surabaya? This hotel has facilities measuring 132483 square feet (12308 square meters), including a conference center. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service.

Hotel Amenities

  • Wi-Fi

  • Shuttle to airport

  • Front desk

  • Smoking area

  • Gym/fitness centre

  • Spa/health club

  • Sauna

  • ATM

  • Lifts

  • Concierge

  • Laundry service

  • Conference room

  • Outdoor pool

  • Kids pool

  • Gift shop

  • Dry cleaning service

  • Shuttle service

  • Valet parking

  • Parking

  • Wedding services

Amenities

Internet Access
  • Wi-Fi
Food & drink
  • Bar
  • Breakfast
  • Café
Activities
  • Night club
Front desk services
  • Bellboy
  • Concierge
  • Dry cleaning service
  • Front desk
  • Laundry service
  • Luggage storage
Beauty & wellness
  • Barber/beauty salon
  • Gym/fitness centre
  • Sauna
  • Spa/health club
General
  • ATM
  • Ballroom
  • Business centre
  • Conference room
  • Garden
  • Lifts
  • Multilingual staff
  • Smoking area
Accessibility
  • Wheelchair accessible rooms
Family friendly
  • Kids pool
Services
  • Wedding services
Pool & beach
  • Outdoor pool
Parking & transportation
  • Parking
  • Shuttle service
  • Shuttle to airport
  • Valet parking
Shops
  • Gift shop
  • Does JW Marriott Surabaya offer free breakfast?

    No, JW Marriott Surabaya does not offer complimentary breakfast. It is available at a surcharge.

  • Does JW Marriott Surabaya have non-smoking rooms

    No, JW Marriott Surabaya doesn't have non-smoking rooms.

  • Does JW Marriott Surabaya provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does JW Marriott Surabaya have a swimming pool?

    No, JW Marriott Surabaya does not have a swimming pool.

  • Does JW Marriott Surabaya have free Wi-Fi?

    No, JW Marriott Surabaya does not offer free Wi-Fi.

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