Hyatt Ziva Cancun

Blvd. Kukulcan, Manzana 51, Lote. 7, 77500 Cancún, Mexico



Based on 3274 reviews
  • Wi-Fi

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About the hotel


Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-in Special Instructions

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Minimum Age


You need to know

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for dinner and through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.


General description

A modern 5-star paradise with superb relaxation and leisure facilities in Cancún, Hyatt Ziva Cancun, one of World Of Haytt chain, is ideally located in the vicinity of Backstage Theatre and Mayan Museum.

The decorated rooms and suites are havens of tranquillity with air conditioning, desk, coffee/tea maker and phone, while guests will be spoilt for choice with on-site activities and amazing recreational facilities such as the outdoor pool, sauna, spa, fitness centre, and massages.


With a stay at Hyatt Ziva Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 6 minutes by foot from Cancun Convention Center. This 4.5-star hotel is 0.2 mi (0.3 km) from Forum Beach and 0.5 mi (0.9 km) from Chac Mool Beach.


Distances are displayed to the nearest 0.1 mile and kilometer.

Delphinus Dreams - 0.1 km / 0.1 mi
Gaviota Azul Beach - 0.1 km / 0.1 mi
Forum Beach - 0.3 km / 0.2 mi
Caracol Beach - 0.4 km / 0.2 mi
Costa Occidental de Isla Mujeres National Park - 0.4 km / 0.2 mi
Cancun Convention Center - 0.5 km / 0.3 mi
Chac Mool Beach - 0.9 km / 0.5 mi
Plaza Caracol Mall - 0.9 km / 0.5 mi
Cancun Golf Club at Pok Ta Pok - 2.7 km / 1.7 mi
Tortuga Beach - 3.4 km / 2.1 mi
Yamil Lu'um Archaeological Zone - 3.6 km / 2.2 mi
La Isla Shopping Mall - 3.8 km / 2.4 mi
Cancun Interactive Aquarium - 3.8 km / 2.4 mi
Tequila Museum - 3.9 km / 2.4 mi
Marlin Beach - 4 km / 2.5 mi

The nearest major airport is Cancun Intl. Airport (CUN) - 25.3 km / 15.7 mi


Feast your senses at one of Hyatt Ziva Cancun's eateries serving Italian, Japanese, Chinese, Korean, and French cuisines, or tranquilise with a drink at one of the bars/lounges. A breakfast buffet is provided daily. Room service is also available around the clock.


Luxuriate in one of 547 rooms and suites decorated in a modern style at Hyatt Ziva Cancun. Each accommodation is equipped with minibar, safe, air conditioning, premium bedding, coffee/tea maker, phone, and Wi-Fi.

When it comes to bathing, you can have a relaxing one in your private bathroom that is fitted with shower, bathtub, bathrobes, and slippers.


Dive into timeless relaxation with the spa that offers massages as well as body and facial treatments or move your muscles in a workout session at the fitness centre. You can also enjoy soothing moments at the outdoor pool.

The hotel also offers Wi-Fi, car rental, dry cleaning/laundry, and room services in addition to an elevator.  

Business, and other amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.


This property is closed from 24 March 2020 to 30 June 2020 (dates subject to change).

Hotel Amenities

  • Wi-Fi

  • Babysitting service

  • Front desk

  • Smoking area

  • Spa/health club

  • Lifts

  • Concierge

  • Laundry service

  • Kids pool

  • Children's activities

  • Dry cleaning service

  • Shuttle service


Internet Access
  • Wi-Fi
Food & drink
  • Café
  • Tennis court
Front desk services
  • Concierge
  • Dry cleaning service
  • Front desk
  • Laundry service
  • Luggage storage
Beauty & wellness
  • Barber/beauty salon
  • Spa/health club
  • Business centre
  • Garden
  • Lifts
  • Smoking area
  • Wheelchair accessible rooms
Family friendly
  • Babysitting service
  • Children's activities
  • Kids pool
Pool & beach
  • Pool bar
Parking & transportation
  • Shuttle service
  • Does Hyatt Ziva Cancun offer free breakfast?

    No, Hyatt Ziva Cancun does not offer complimentary breakfast. It is available at a surcharge.

  • Does Hyatt Ziva Cancun have non-smoking rooms

    No, Hyatt Ziva Cancun doesn't have non-smoking rooms.

  • Does Hyatt Ziva Cancun provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does Hyatt Ziva Cancun have a swimming pool?

    No, Hyatt Ziva Cancun does not have a swimming pool.

  • Does Hyatt Ziva Cancun have free Wi-Fi?

    No, Hyatt Ziva Cancun does not offer free Wi-Fi.

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