Hard Rock Hotel Cancun All Inclusive

Boulevard Kukulcan Km 14.5 Hotel Zone, 77500 Cancún, Mexico

9.1

Excellent

Based on 4349 reviews
  • Wi-Fi

  • Breakfast

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About the hotel

Policies

You need to know

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
  • Individually-wrapped food options are available through room service.
  • The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.
  • The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.
  • Enhanced food service safety measures are in place.

Optional fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a smoke detector

Check-in Special Instructions

Front desk staff will greet guests on arrival.

Minimum Age

18

Description

General description

A modern 5-star paradise with superb relaxation and leisure facilities in Cancun city with views of the ocean and lagoon that can be seen from the upper floors. Hard Rock Hotel Cancun All Inclusive, one of HPL Hotels & Resorts chain, is ideally located in the vicinity of Coco Bongo, El Rey mayan ruins and Mayan Museum.

The modernly decorated rooms are havens of tranquillity with LCD TV with satellite channels, coffee/tea maker, air conditioning, minibar, iron, phone and desk, while guests will be spoilt for choice with the on-site activities and amazing recreational facilities such as spa, health club, sauna, pool and beach.

Check in: From 03:00 PM

Check out: Until 12:00 PM

Location

Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Cancun Interactive Aquarium. This 4.5-star hotel is 3 mi (4.8 km) from El Rey Ruins and 3.2 mi (5.1 km) from La Isla Shopping Mall.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Ballenas Beach - 0.2 km / 0.1 mi
Aquaworld - 0.8 km / 0.5 mi
Marlin Beach - 1.1 km / 0.7 mi
Luxury Avenue Shopping Mall - 1.3 km / 0.8 mi
Kukulcan Plaza Shopping Mall - 1.5 km / 1 mi
Maya Cancun Museum - 1.8 km / 1.1 mi
Tequila Museum - 2.3 km / 1.5 mi
Cancun Interactive Aquarium - 2.4 km / 1.5 mi
Costa Occidental de Isla Mujeres National Park - 2.4 km / 1.5 mi
Yamil Lu'um Archaeological Zone - 2.6 km / 1.6 mi
La Isla Shopping Mall - 2.6 km / 1.6 mi
Delfines Beach - 3.2 km / 2 mi
Isla Dorada - 3.4 km / 2.1 mi
El Rey Ruins - 3.8 km / 2.3 mi
Chac Mool Beach - 4 km / 2.5 mi

The nearest major airport is Cancun Intl. Airport (CUN) - 19.1 km / 11.9 mi

Dining

Feast your senses at one of Hard Rock Hotel Cancun All Inclusive's eateries serving Asian, Italian, Brazilian, Mexican, Mediterranean, International cuisines, or tranquilise with a drink at one of the bars and pool bar. The breakfast buffet is provided daily. Room service is also available around the clock.

Rooms

Live a luxurious life at one of 601 rooms and suites overlooking the ocean and lagoon, and featuring LCD TV with satellite channels, coffee/tea maker, air conditioning, minibar, iron, phone and desk. Private bathrooms are fitted with shower, hair dryer and slippers.

Amenities

Indulge in pleasures worthy of royalty in the health club and the spa that offers massages and body and facial treatments leaving your skin velvety smooth and soft. You can also tranquilise and put yourself at rest at the outdoor pool and beach.

The hotel also offers wedding services, dry cleaning/laundry service, self- parking, hair salon, game room and multilingual staff. Getting to the airport is a cakewalk; with the shuttle service provided by the hotel.

Business, and other amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Cancun? This hotel has facilities measuring 16408 square feet (1524 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Renovations

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Hotel Amenities

  • Wi-Fi

  • Shuttle to airport

  • Babysitting service

  • Express check-in/check-out

  • Non-smoking hotel

  • Gym/fitness centre

  • Spa/health club

  • ATM

  • Lifts

  • Concierge

  • Conference room

  • Outdoor pool

  • Kids pool

  • Children's activities

  • Gift shop

  • Dry cleaning service

  • Valet parking

  • Parking

  • Wedding services

Amenities

Internet Access
  • Wi-Fi
Food & drink
  • Breakfast
Activities
  • Arcade
  • Tennis court
Front desk services
  • Bellboy
  • Concierge
  • Dry cleaning service
  • Express check-in/check-out
  • Luggage storage
Beauty & wellness
  • Barber/beauty salon
  • Gym/fitness centre
  • Spa/health club
General
  • ATM
  • Ballroom
  • Business centre
  • Conference room
  • Garden
  • Lifts
  • Multilingual staff
  • Non-smoking hotel
Accessibility
  • Wheelchair accessible rooms
Family friendly
  • Babysitting service
  • Children's activities
  • Kids pool
Services
  • Wedding services
Pool & beach
  • Outdoor pool
Parking & transportation
  • Parking
  • Shuttle to airport
  • Valet parking
Shops
  • Gift shop
  • Supermarket
  • Does Hard Rock Hotel Cancun All Inclusive offer free breakfast?

    No, Hard Rock Hotel Cancun All Inclusive does not offer complimentary breakfast. It is available at a surcharge.

  • Does Hard Rock Hotel Cancun All Inclusive have non-smoking rooms

    No, Hard Rock Hotel Cancun All Inclusive doesn't have non-smoking rooms.

  • Does Hard Rock Hotel Cancun All Inclusive provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does Hard Rock Hotel Cancun All Inclusive have a swimming pool?

    No, Hard Rock Hotel Cancun All Inclusive does not have a swimming pool.

  • Does Hard Rock Hotel Cancun All Inclusive have free Wi-Fi?

    No, Hard Rock Hotel Cancun All Inclusive does not offer free Wi-Fi.

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