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Grand Hyatt Playa Del Carmen Resort

1a. Avenida esquina Calle 26, Colonia Centro, 77710 Playa del Carmen, Mexico

8.7

Excellent

Based on 1691 reviews
  • Wi-Fi

  • Breakfast

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About the hotel

Policies

You need to know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
  • Contactless check-out is available.
  • This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).
  • Enhanced food service safety measures are in place.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Mandatory fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property.

Optional fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 15 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 21 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve cribs/infant beds
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
  • This property accepts MXN currency only for all onsite payments, including incidentals.

Check-in Special Instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation. Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Minimum Age

21

Description

General description

A modern 5-star paradise with superb relaxation and leisure facilities in Playa del Carmen city. Grand Hyatt Playa Del Carmen Resort is ideally located in the vicinity of Isla Pasion Weddings, Rio Secreto.
The modern decorated rooms are havens of tranquility with premium quality bedding, Air conditioning, Minibar and Safe, while guests will be spoilt for choice with on-site activities and amazing recreational facilities such as sauna, private beach, Outdoor pool and SPA.
Check-in: From 3:00 PM
Check-out: Until 12:00 PM

Location

With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 10-minute walk of Mamitas Beach Club. This 5-star hotel is 1.5 mi (2.4 km) from Playa del Carmen Maritime Terminal and 6.7 mi (10.8 km) from Xcaret Eco Theme Park.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Quinta Avenida - 0.1 km / 0.1 mi
Quinta Alegría Shopping Mall - 0.5 km / 0.3 mi
Mario Villanueva Stadium Madrid - 0.5 km / 0.3 mi
Playa del Carmen Main Beach - 0.6 km / 0.4 mi
Pier Navega - 0.6 km / 0.4 mi
Calle Corazón - 0.7 km / 0.4 mi
Mamitas Beach Club - 0.7 km / 0.4 mi
Nuestra Senora del Carmen Catholic Church - 0.9 km / 0.6 mi
3D Museum of Wonders - 1 km / 0.6 mi
Central Square - 1.2 km / 0.7 mi
Yucatek Divers - 1.4 km / 0.9 mi
Playa del Carmen Maritime Terminal - 1.6 km / 1 mi
Paseo del Carmen - 1.7 km / 1.1 mi
Plaza Paraiso - 1.8 km / 1.1 mi
Guadalupe Church - 2.4 km / 1.5 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 55.8 km / 34.7 mi
Cozumel Intl. Airport (CZM) - 34.7 km / 21.5 mi

The preferred airport for Grand Hyatt Playa Del Carmen Resort is Cancun Intl. Airport (CUN).

Dining

Feast your senses at one of Grand Hyatt Playa Del Carmen Resort's eateries serving Mexican cuisine, or tranquilise with a drink at Property's bar Room service is also available around the clock.

Rooms

Luxuriate in one of 314 accommodations decorated in modern style at Grand Hyatt Playa Del Carmen Resort with the soothing view of Sea. Your unit is furnished with Fan, Balcony, Coffee machine and seating area For more pleasure, there is also a TV with Satellite Channels in addition to Wi-Fi.
When it comes to bathing, you can have a relaxing one in your Private bathroom that is fitted with Hairdryer, Bathrobe and Slippers. Housekeeping services are provided.

Amenities

Indulge in pleasures worthy of royalty in sauna, and spa that offers massages and body and facial treatments leaving your skin velvety smooth and soft  or move your muscles in a workout session at the fitness center. Enjoy soothing moments at the Outdoor pool and private beach.

Business, and other amenities

Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby.

Renovations

This property is closed from 1 April 2020 to 30 June 2020 (dates subject to change).

Hotel Amenities

  • Wi-Fi

  • Swimming pool

  • Babysitting service

  • Front desk

  • Smoking area

  • Gym/fitness centre

  • Spa/health club

  • Lifts

  • Concierge

  • Kids pool

  • Children's activities

  • Dry cleaning service

  • Valet parking

  • Wedding services

Amenities

Internet Access
  • Wi-Fi
Food & drink
  • Breakfast
  • Café
Activities
  • Arcade
Front desk services
  • Bellboy
  • Concierge
  • Dry cleaning service
  • Front desk
  • Luggage storage
Beauty & wellness
  • Barber/beauty salon
  • Gym/fitness centre
  • Spa/health club
  • Steam room
General
  • Ballroom
  • Business centre
  • Garden
  • Lifts
  • Smoking area
Accessibility
  • Roll-in shower
  • Wheelchair accessible rooms
Family friendly
  • Babysitting service
  • Children's activities
  • Kids pool
Services
  • Wedding services
Pool & beach
  • Swimming pool
Parking & transportation
  • Valet parking
  • Does Grand Hyatt Playa Del Carmen Resort offer free breakfast?

    No, Grand Hyatt Playa Del Carmen Resort does not offer complimentary breakfast. It is available at a surcharge.

  • Does Grand Hyatt Playa Del Carmen Resort have non-smoking rooms

    No, Grand Hyatt Playa Del Carmen Resort doesn't have non-smoking rooms.

  • Does Grand Hyatt Playa Del Carmen Resort provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does Grand Hyatt Playa Del Carmen Resort have a swimming pool?

    No, Grand Hyatt Playa Del Carmen Resort does not have a swimming pool.

  • Does Grand Hyatt Playa Del Carmen Resort have free Wi-Fi?

    No, Grand Hyatt Playa Del Carmen Resort does not offer free Wi-Fi.

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