Four Points by Sheraton Surabaya

Jl. Embong Malang 25-31 Surabaya, 60261 Surabaya, Indonesia



Based on 3959 reviews
  • Wi-Fi

  • Breakfast

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About the hotel


You need to know

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Optional fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 239580 for adults and IDR 119790 for children (approximately)
  • Airport shuttle fee: IDR 346000 per person (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Check-in Special Instructions

Front desk staff will greet guests on arrival.

Minimum Age



General description

Four Points by Sheraton Surabaya is located in the central business district and conjunction with the biggest entertainment complex Tunjungan Plaza. Nestled on the shore of East Java Surabaya is Indonesias second-largest city. Ranging from 28 to 53 square meters our 263 stylish guest rooms and 29 spacious suites feature uncomplicated designs. Stay connected with free wired and wireless High-Speed Internet Access then unwind in front of the 43-inch LED flat screen TV with a drink from the minibar. Get a good nights sleep with one king-size or two double Four Points signature beds.


A stay at Four Points by Sheraton Surabaya places you in the heart of Surabaya, within a 15-minute walk of Tunjungan Plaza and Surabaya Plaza Shopping Mall. This 4-star hotel is 2.5 mi (4 km) from Grand City Surabaya and 3.4 mi (5.4 km) from Surabaya Town Square.


Distances are displayed to the nearest 0.1 mile and kilometer.

Tunjungan Plaza - 0.5 km / 0.3 mi
Grahadi - 0.6 km / 0.4 mi
Joko Dolog Statue - 0.7 km / 0.4 mi
BG Junction - 1 km / 0.6 mi
Sharp Bamboo Monument - 1.1 km / 0.7 mi
Surabaya Plaza Shopping Mall - 1.2 km / 0.7 mi
Submarine Monument (Monumen Kapal Selam) - 1.5 km / 0.9 mi
World Trade Centre - 1.5 km / 0.9 mi
Grand City Surabaya - 1.7 km / 1.1 mi
Cheng Hoo Mosque - 2.1 km / 1.3 mi
Surabaya Grand Mosque - 2.1 km / 1.3 mi
Heroic Monument - 2.1 km / 1.3 mi
Gelora 10 November Stadium - 2.8 km / 1.8 mi
Rumah Sakit Umum Daerah Dr. Soetomo - 3 km / 1.8 mi
Red Bridge - 3.2 km / 2 mi

The preferred airport for Four Points by Sheraton Surabaya is Surabaya (SUB-Juanda) - 19.7 km / 12.3 mi


Enjoy a meal at Wrapped or snacks in the coffee shop/café. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.


Make yourself at home in one of the 293 air-conditioned rooms featuring minibars and LED televisions. Complimentary wired and wireless Internet access is available. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.


Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access and concierge services.

Business, and other amenities

Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. This hotel has 8 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel Amenities

  • Wi-Fi

  • Front desk

  • Smoking area

  • Gym/fitness centre

  • Lifts

  • Concierge

  • Outdoor pool

  • Kids pool

  • Restaurant

  • Dry cleaning service

  • Valet parking

  • Parking


Internet Access
  • Wi-Fi
Food & drink
  • Bar
  • Breakfast
  • Café
  • Restaurant
  • Ballroom
  • Business centre
  • Lifts
  • Smoking area
Front desk services
  • Concierge
  • Dry cleaning service
  • Front desk
Beauty & wellness
  • Gym/fitness centre
  • Roll-in shower
  • Wheelchair accessible rooms
Family friendly
  • Kids pool
Pool & beach
  • Outdoor pool
Parking & transportation
  • Parking
  • Valet parking
  • Does Four Points by Sheraton Surabaya offer free breakfast?

    No, Four Points by Sheraton Surabaya does not offer complimentary breakfast. It is available at a surcharge.

  • Does Four Points by Sheraton Surabaya have non-smoking rooms

    No, Four Points by Sheraton Surabaya doesn't have non-smoking rooms.

  • Does Four Points by Sheraton Surabaya provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does Four Points by Sheraton Surabaya have a swimming pool?

    No, Four Points by Sheraton Surabaya does not have a swimming pool.

  • Does Four Points by Sheraton Surabaya have free Wi-Fi?

    No, Four Points by Sheraton Surabaya does not offer free Wi-Fi.

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