Crowne Plaza London - Heathrow, an IHG Hotel

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Pool access available from 6:30 AM to 8:00 PM.
• Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 72 hours between bookings.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

• Fee for English breakfast: approximately GBP 18.50 per person
• Airport shuttle fee: GBP 7
• Self parking fee: GBP 16.00 per day
• Extended parking fee: GBP 16 per day
• Pet fee: GBP 20 per pet, per night
• Service animals are exempt from fees
• Early check-in is available for a fee (subject to availability)
• Late check-out is available for a fee (subject to availability)
• Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.