Best Western Papilio Hotel

Jalan Ahmad Yani 176-178, 60235 Surabaya, Indonesia



Based on 5564 reviews
  • Wi-Fi

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About the hotel


Optional fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: IDR 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in Special Instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Minimum Age


You need to know

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.


General description

Best Western Papilio Hotel, like no other, is perfectly situated in Surabaya, as it is surrounded by many enjoyable landmarks such as House of Sampoerna, and also it has a vital location because of being near to Tunjungan Mall.

Best Western International ensures guests’ recreational moments with Best Western Papilio Hotel's spectacular outdoor pool and spa.

The comfy and elegant accommodations offer telephones, minibars and safes.

Check-in: From 02:00 PM
Check-out: Until 12:00 PM


With a stay at Best Western Papilio Hotel, you'll be centrally located in Surabaya, within a 5-minute drive of Royal Plaza Surabaya and Surabaya Town Square. This hotel is 3.2 mi (5.1 km) from Surabaya Zoo and 5.1 mi (8.2 km) from Tunjungan Plaza.


Distances are displayed to the nearest 0.1 mile and kilometer.

Pelita Harapan University Surabaya - 1.6 km / 1 mi
City of Tomorrow - 1.6 km / 1 mi
Suroboyo Carnival Night Market - 2.2 km / 1.4 mi
Petra Christian University - 2.2 km / 1.4 mi
Al Akbar Mosque - 2.3 km / 1.4 mi
Mpu Tantular Museum - 4.4 km / 2.7 mi
Surabaya Town Square - 4.9 km / 3 mi
Royal Plaza Surabaya - 2.6 km / 1.6 mi
Surabaya Zoo - 5.1 km / 3.2 mi
Ciputra World Mall - 7.1 km / 4.4 mi
Joko Dolog Statue - 8 km / 5 mi
University of Pembangunan Nasional Veteran - 8.1 km / 5 mi
Tunjungan Plaza - 8.2 km / 5.1 mi
Grahadi - 8.2 km / 5.1 mi
Sharp Bamboo Monument - 8.2 km / 5.1 mi

The preferred airport for Best Western Papilio Hotel is Surabaya (SUB-Juanda) - 11 km / 6.8 mi


Feast your senses at one of Best Western Papilio Hotel's eateries serving a variety of tasty dishes, or tranquillise with a drink at the property's lounge. Room service is also available around the clock.


The interiorly-designed, chic and convenient 226 accommodations at Best Western Papilio Hotel include seating areas, closets, electric kettles and refrigerators. For more pleasure, there are also TVs with cable channels in addition to Wi-Fi.

When it comes to bathing, you can have a relaxing one in your private bathroom that is fitted with a shower, a hairdryer and towels. Housekeeping services are also provided.


Best Western Papilio Hotel provides a group of magnificent services to meet guests’ needs, such as the outdoor pool and spa.

Business, and other amenities

Featured amenities include a business center, express check-in, and express check-out. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.


Due to COVID-19, this property’s food and beverage options may be limited.

Hotel Amenities

  • Wi-Fi

  • Shuttle to airport

  • Swimming pool

  • Babysitting service

  • Express check-in/check-out

  • Front desk

  • Non-smoking hotel

  • Gym/fitness centre

  • Spa/health club

  • Lifts

  • Concierge

  • Laundry service

  • Outdoor pool

  • Kids pool

  • Restaurant

  • Dry cleaning service

  • Shuttle service

  • Valet parking

  • Parking


Internet Access
  • Wi-Fi
Food & drink
  • Bar
  • Café
  • Restaurant
  • Business centre
  • Lifts
  • Non-smoking hotel
Front desk services
  • Bellboy
  • Concierge
  • Dry cleaning service
  • Express check-in/check-out
  • Front desk
  • Laundry service
  • Luggage storage
Beauty & wellness
  • Gym/fitness centre
  • Spa/health club
  • Wheelchair accessible rooms
Family friendly
  • Babysitting service
  • Kids pool
Pool & beach
  • Outdoor pool
  • Swimming pool
Parking & transportation
  • Parking
  • Shuttle service
  • Shuttle to airport
  • Valet parking
  • Does Best Western Papilio Hotel offer free breakfast?

    No, Best Western Papilio Hotel does not offer complimentary breakfast. It is available at a surcharge.

  • Does Best Western Papilio Hotel have non-smoking rooms

    No, Best Western Papilio Hotel doesn't have non-smoking rooms.

  • Does Best Western Papilio Hotel provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does Best Western Papilio Hotel have a swimming pool?

    No, Best Western Papilio Hotel does not have a swimming pool.

  • Does Best Western Papilio Hotel have free Wi-Fi?

    No, Best Western Papilio Hotel does not offer free Wi-Fi.

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