Banyan Tree Mayakoba

Carretera Federal Chetumal Puerto Juarez, 77710 Playa del Carmen, Mexico



Based on 619 reviews
  • Wi-Fi

  • Breakfast

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About the hotel


You need to know

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Individually-wrapped food options are available through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
  • The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Mandatory fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 900 and MXN 1000 per person (approximately)
  • Pet fee: MXN 1200 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in Special Instructions

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in

Minimum Age



General description

A modern 5-star paradise with superb relaxation and leisure facilities in Playa del Carmen city. Banyan Tree Mayakoba, one of Banyan Tree Hotels & Resorts chain, is ideally located in the vicinity of Church of Guadalupe and Kool Beach Club.

The modernly decorated rooms are havens of tranquillity with premium quality bedding, Wi-Fi, air conditioning and terrace, while guests will be spoilt for choice with on-site activities and amazing recreational facilities such as a fitness centre, outdoor pool and spa.

Check-in: From 3:00 PM
Check-out: Until 12:00 PM


Located in Playa del Carmen, Banyan Tree Mayakoba is by the ocean, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. This 5-star resort is 4.8 mi (7.7 km) from Quinta Avenida and 5.8 mi (9.3 km) from Playa del Carmen Main Beach.


Distances are displayed to the nearest 0.1 mile and kilometer.

El Camaleon Mayakoba Golf Course - 2 km / 1.3 mi
Grand Coral Golf Riviera Maya - 5.2 km / 3.2 mi
Tres Rios Ecopark - 5.7 km / 3.6 mi
28 de Julio Square - 7.6 km / 4.7 mi
Quinta Avenida - 7.7 km / 4.8 mi
Guadalupe Church - 8.2 km / 5.1 mi
Playa 88 - 8.2 km / 5.1 mi
Plaza Las Americas - 8.8 km / 5.5 mi
Punta Esmeralda Beach - 8.9 km / 5.6 mi
Mamitas Beach Club - 9.1 km / 5.7 mi
Playa del Carmen Main Beach - 9.3 km / 5.8 mi
Nuestra Senora del Carmen Catholic Church - 9.7 km / 6 mi
Central Square - 9.9 km / 6.2 mi
Pier Navega - 10 km / 6.2 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 50.9 km / 31.6 mi
Cozumel Intl. Airport (CZM) - 42.4 km / 26.4 mi

The preferred airport for Banyan Tree Mayakoba is Cancun Intl. Airport (CUN).


Feast your senses at one of Banyan Tree Mayakoba's eateries serving a variety of tasty dishes, or tranquilise with a drink at resort's bar. The breakfast buffet is provided daily. Room service is also available around the clock.


Luxuriate in one of villas decorated in modern style at Banyan Tree Mayakoba. Your unit is furnished with air conditioning, safe, terrace and living room. For more pleasure, there is also a flat-screen TV with cable channels in addition to Wi-Fi.
When it comes to bathing, you can have a relaxing one in your bathroom that is fitted with hairdryer and shower.


Indulge in pleasures worthy of royalty in the spa that offers massages and body and facial treatments leaving your skin velvety smooth and soft or move your muscles in a workout session at the fitness centre. Enjoy soothing moments at the outdoor pool
The resort also offers concierge service, luggage storage, tour desk, currency exchange, Wi-Fi and a 24-hour front desk. Getting to the airport is a cakewalk; with the shuttle service provided by the resort. There are rooms and services dedicated to disabled guests.

Business, and other amenities

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This resort has facilities measuring 10409 square feet (967 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.


The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Hotel Amenities

  • Wi-Fi

  • Express check-in/check-out

  • Front desk

  • Non-smoking hotel

  • Spa/health club

  • Sauna

  • ATM

  • Lifts

  • Concierge

  • Conference room

  • Kids pool

  • Gift shop

  • Dry cleaning service

  • Shuttle service

  • Valet parking

  • Parking

  • Wedding services


Internet Access
  • Wi-Fi
Beauty & wellness
  • Barber/beauty salon
  • Sauna
  • Spa/health club
  • Steam room
  • ATM
  • Ballroom
  • Business centre
  • Conference room
  • Garden
  • Lifts
  • Multilingual staff
  • Non-smoking hotel
Front desk services
  • Bellboy
  • Concierge
  • Dry cleaning service
  • Express check-in/check-out
  • Front desk
  • Luggage storage
Family friendly
  • Kids pool
  • Wedding services
  • Wheelchair accessible rooms
Parking & transportation
  • Parking
  • Shuttle service
  • Valet parking
  • Gift shop
Food & drink
  • Breakfast
  • Golf course
  • Picnic area
  • Tennis court
  • Does Banyan Tree Mayakoba offer free breakfast?

    No, Banyan Tree Mayakoba does not offer complimentary breakfast. It is available at a surcharge.

  • Does Banyan Tree Mayakoba have non-smoking rooms

    No, Banyan Tree Mayakoba doesn't have non-smoking rooms.

  • Does Banyan Tree Mayakoba provide a shuttle service?

    No, Please contact the hotel for more information.

  • Does Banyan Tree Mayakoba have a swimming pool?

    No, Banyan Tree Mayakoba does not have a swimming pool.

  • Does Banyan Tree Mayakoba have free Wi-Fi?

    No, Banyan Tree Mayakoba does not offer free Wi-Fi.

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