Check-in Special Instructions
This property offers transfers from the airport. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. To enter the island, all guests must present a printed copy of their hotel booking reservation. Guests planning to arrive between 7 PM-7 AM will be charged an additional PHP 1,000 per room for the speedboat transfer, and must contact this property in advance. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Shangri-la advises that they will automatically enroll guests who are not citizens of the Philippines, with check-in dates from Jun 1, 2022 to December 31, 2022, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.